Refund policy
RETURNS & EXCHANGES POLICY
All Sales Are Final
Every Kimmyss Studio item is handmade and made to order, so we do not accept returns or exchanges. Please check product descriptions, sizes, and photos carefully before ordering. Colors may vary slightly between screens and printed products.
That said, I want you to be happy with your order. If something goes wrong, here's how I'll help:
Damaged or Defective Items
If your order arrives damaged or has a printing or cutting defect, email [email] within [14] days of delivery. Please include your order number and clear photos of the item and the packaging. After review, I'll send a replacement or refund the affected item.
Missing or Incorrect Items
If something is missing from your order or you received the wrong item, email [email] within [14] days of delivery with your order number and photos or order details. I'll send the missing item or refund its cost. Only the cost of the missing or incorrect item will be refunded.
Cancellations and Changes
If you need to cancel or change an order, email [email] with your order number within [24 hours] of placing it. Once an order has been processed or shipped, it can't be canceled, changed, or refunded. Personalized, custom, and pre-order items can't be canceled once production begins.
Lost or Delayed Mail
Lightweight orders ship via untracked stamped letter mail, which doesn't include tracking or delivery confirmation. We are not responsible for delayed or lost untracked mail, and refunds or replacements are not available for it. For tracked packages shown as delivered but not received, please check with neighbors and your local post office, then contact me using the CONTACT US FORM.
Incorrect Addresses
Please double-check your shipping address at checkout. Refunds and replacements aren't available for orders sent to an incorrect address entered at checkout.
Things That Aren't Covered
- Normal wear from use, including sticker wear from scrubbing, soaking, or dishwashers (our stickers are water-resistant, not waterproof)
- Stickers that don't adhere well to textured, dirty, or damaged surfaces
- Personal preference or change of mind
- Minor color differences between screens and printed items
How Refunds Work
Approved refunds go back to your original payment method within [5-10] business days. Shipping costs are non-refundable unless the error was mine.
A Note From Me
Kimmyss Studio is a one-person business. I'm human and can make mistakes, and I appreciate your kindness and patience while I fix things. Please email me before opening a payment dispute so I can help directly.
By placing an order, you acknowledge and agree to this Returns & Exchanges Policy.